DELIVERY TERM
The order will be shipped to the address provided at the time of purchase.
At Castellano®, we work through a highly specific artisanal process; each pair is born in expert hands that cut, stitch, assemble, and finish the shoe following a craft that very few artisans preserve in Spain today.
For this reason, delivery times may vary slightly depending on the availability of the model.
• When the product is in stock, preparation is quick.
• If we need to craft it especially for you — which is often the case in our way of working — the process requires additional time to ensure the quality that defines us.
For shipments to mainland Spain and Portugal, the estimated delivery time is 10–15 business days, and for other destinations, between 15 and 20 business days.
Thank you for placing your trust in a product made with care, locally crafted, and created especially for you.
For buyers from the European Union, the Canary Islands, the Balearic Islands, Ceuta and Melilla and countries outside the EU, the shipping costs will be calculated, depending on each destination and number of pairs, on the payment screen when entering the country of destination.
Castellano® 1920 Madrid is not responsible for customs charges in the destination country, nor for any customs or related fees on returned parcels. Should this occur, such costs will be deducted from the amount to be refunded.
